Terms and Conditions

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Equipment and items will be reserved only upon receipt of a valid credit card, signed copy of terms and conditions, and a 50% non refundable deposit. Quotes and proposals do not guarantee availability of rental equipment.

Cancellations for all equipment, excluding tents and linens, made less than 24 hours in advance, are liable for a 50% charge. Tents and tent accessories cancelled less than 14 days before the event are subject to full charge. Linen rentals must be cancelled 7 days in advance. Cancellations of less than 7 days are subject to full charge. There are no refunds on any unused equipment. 

Final payment:

Clients must provide Picture Perfect Rentals DMV with final counts at least 5 days prior to your delivery date. Full payment is due prior to the delivery date. No orders will be scheduled for delivery until full payment is received. An order is considered complete 3 days before scheduled delivery. 

Delivery/Pickup Service:

Delivery service is available on all orders. All fees are based on tailgate delivery and charged by geographical location. Additional delivery charges will occur for second floor or higher delivery locations, basement delivery locations, excessive distance for loading/unloading trucks, specific delivery and pickup times and after hours delivery and pickup. Delivery fees quoted may change after site inspection.

All items will be delivered and picked up at a designated location. The client should be available to count all items upon delivery and pickup. Otherwise, our counts will be considered accurate.

Orders are typically delivered 1-3 days in advance of your event while pickups occur 1-2 days following your event. Responsibility for equipment remains with the client from the time of delivery to the time of pickup. Please be sure all equipment is secured when not in use and protected from the weather. Rental equipment left exposed to inclement weather will be assessed additional rental fees.

Cleanup/Preparation for Pickup:

All decorations, floral arrangements of any kind should be removed from tent/walls before scheduled pickup time. 

All chairs and tables should be stacked and bagged the same as when delivered.

All glassware should be returned cleaned to the proper container/rack and assembled at a single location for pickup. 

Linens should be food and particle-free and be shaken out and put into bags/boxes provided. Linens that are returned with burns, holes, tears, or are permanently stained will be billed at replacement cost.

Weather:

Client understands that tents are temporary structures designed to provide limited protection from weather conditions, primarily sun and rain; however, there may be situations, particularly involving strong winds and lightning, in which the tents will not provide protection and may even be damaged or blown over. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tent is erected. People must leave tents and not seek shelter in tents during such conditions. It is the client’s responsibility to be aware of changing weather conditions and to exercise its best judgement with regard to evacuation of tents.

Indemnification and Defense:

Client agrees that if legal proceedings are brought against Picture Perfect Rentals DMV for compensation for personal injuries or property damage arising out of an event, client will indemnify Picture Perfect Rentals DMV and its employees against any judgements which may be rendered against them except for judgments on claims which arise out of negligence, gross negligence, or willful acts or omissions of Picture Perfect Rentals DMV, it’s agents, servants, or employee

Additional charges may apply if:

The site is not ready or accessible when the crew arrives.

The tent and rented equipment is not ready for pre-arranged pickup.

Delivery and/or pickup is from a location other than ground level (upstairs or downstairs).

All chairs and tables are not stacked and bagged as delivered for pickup.